How to delete your data

Start here

Which route applies depends on who you are. Pick the one that describes you.

If you are a patient

Your clinic holds your record and decides how it is used. We only process it on their instruction, which means we cannot delete your record without their authority.

To stop receiving messages immediately

Reply STOP to any message you receive from your clinic through our platform. We record that instruction straight away and stop sending. You do not need to contact anyone else, and it takes effect without delay.

We keep a minimal record of your mobile number on a do-not-contact list after you opt out. That is deliberate. Without it we could not reliably stop future messages reaching you.

To have your record deleted

1. Contact your clinic and ask them to erase your record.
2. Your clinic instructs us, and we delete the data we hold for you within 30 days.
3. If you would rather contact us first, email privacy@analyzelens.com with your name, mobile number and the name of your clinic. We will pass your request to them and confirm once it has been actioned.

If you are a clinic or a platform user

Delete a single patient record

Open the patient in your dashboard and choose Delete patient. This removes the record, its treatment history and its message history. The action cannot be undone.

Delete an imported batch

Go to Clinic settings, then Imports, and delete the batch. This removes the uploaded source file and every record created from it.

Delete everything for a clinic

Go to Clinic settings, then Delete clinic data. You will be asked to type the clinic name to confirm. This removes all patient records, treatments, appointments, message history and uploaded files for that clinic.

Close your account entirely

Email privacy@analyzelens.com from the address registered on the account, with the subject line Account deletion request. We will confirm your identity, offer a data export if you want one, and then delete the account.

Disconnecting WhatsApp

Deleting data from our platform does not by itself disconnect your WhatsApp Business Account. To remove our access:

1. In your dashboard, open Settings, then WhatsApp, and choose Disconnect WhatsApp. We unsubscribe from your account and stop sending immediately.
2. To confirm independently, sign in to Meta Business Manager, open Business settings, then Accounts and WhatsApp accounts, select your account, and remove AnalyzeLens from the list of connected partners.

Your WhatsApp Business Account, phone number and message templates belong to you and remain yours after disconnection.

What gets deleted, and when

What we keep, and why

A small amount of data survives deletion because we are required to keep it or because deleting it would cause harm:

• Do-not-contact records — the mobile number and the opt-out flag only. Deleting this would allow future messages to reach someone who asked us to stop.
• Billing and invoice records — retained for six years to meet UK accounting and tax requirements.
• Security and audit logs — retained for 12 months, containing access events rather than patient records.
• Aggregated statistics — counts and rates that cannot identify any individual, clinician or organisation.

Confirmation

We confirm every completed deletion request in writing, stating what was deleted and when. If you need evidence for your own records or for a regulator, ask and we will provide it.

Contact

Deletion requests and questions: privacy@analyzelens.com

TF Operations LLC

See also our privacy policy and terms of service.